Company Policy
If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions.
Return & Exchange Policy :
- The product will be exchange or return only if there is any manufacturing defect found in the product.
- Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for return or exchange.
- Once your returned item is received our Quality Assurance department will review the returned item.
- Any items that show signs of wear or have been altered, resized (by a jeweler other than the company), or damaged cannot be accepted for return or exchange.
- The exchange amount will be 100% of actual amount paid for the product.
- Shipping charges are not refundable.
- We are NOT liable for custom / Import duty or any other charges from buyer’s country.
- In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.
- In case of a refund on exchange, payment of the balance refund amount shall be made by way of a bank transfer to the customer’s account within 20 days of receipt of product or the amount will be given as credit on the next purchase, whichever is agreed between us and the buyer.
Repairs & Resizing :
- In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
- If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
- If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
- Shipping charges under the Repairs & Resizing policy shall be borne by the customer.
For any other query, please contact us on contactus@dejuvel.com
